Frequently Asked Questions
1. Do you make Customized Brand Logo?
Yes, We make your customized Brand Logo. But it should be your own original design, not copied!
2. Can you offer free sample?
We can provide sample piece. At first, we need to charge a little sample fee. But it will be returned if you place order with us.
3. When will be sample available?
After requested for a sample, it will take about a week.
4. How can we guarantee quality?
At first, we will have a meeting for the conformation. Then we encourage pre-production sample before mass production. And after assuring the sample quality, we'll start mass production.
5. Why choose Navigate?
Firstly, we focus on high-quality products and secondly, our serious concern is to provide best service and customer satisfaction.
6. What kind of service do you offer?
We offer both retail and wholesale service as needed.
7. What is your Delivery duration?
Normally 3-5 days for normal orders. But for mass production, it depends on the quantity. So we'll inform clients about the duration during meeting.
8. What kind of payment method do you accept?
We accept Cash on Delivery, Card payment and Khalti payment.
9. Do you offer free shipping/deliver?
We offer free shipping/delivering charge for orders inside all over Nepal. For overseas orders, freight charge will be applicable but we will choose the cheapest shipping way for the clients.
10. Do you give Discount?
For small quantity purchase, we don't have scheme for discount. As our all products are fixed price in every store. But for wholesale, we'll have to discuss with the clients for further process.