FAQ

You can’t change after placing the order. But if you want to make changes to your order, promptly contact us before delivery!

Yes you can, but you have to contact us beforehand.

We have free delivery scheme over 2000 valuation order. Below that we may charge according to your shipping address.

Yes, we mainly parcel our order through best courier services available in the market.

Yes, indeed. We want to make our site free from scammers. So creating an account is a most.

We accepts many available payment options to make our valauable customer easy.

We accepts Esewa, Khalti, Himalayan Bank, and Cash on delivery.

At first, you have to have a real account in our site. 

And secondly your location has to be Kathmandu, Bhaktapur or Lalitpur.

We don’t take order for COD whose location is out of these three main cities.

No, there’s no limit on COD as long as you are living in 3 main cities mentioned above.

As long as your order is above 2000 price, there is not additional charges.

We value our customer deeply. So if you face any of this problem, you can contact us immediately. We’ll investigate the transaction on our side and if it truly is the case then we’ll refund your amount. You don’t have to worry.

To track your order, simply go to the footer section of our site. There you’ll find “Order Tracking” under Support section.

After confirming your order, it usually takes 2-5 days depending on your shipping address,

You can immediately contact us. We’ll exchange it.

After purchasing our products, you can’t simply return it without valid reason. 

If only, our products are delivered defect mistakenly. we’ll do exchange happily but no return.

Within 1-2days.

For a return to be accepted, it must meet the following conditions:

• The product must be unused and unworn.
• The product must be in its original packaging, must have the original tags attached.
• Accessories must have all parts of the original packaging.
• Customized and personalized products are not exchange in case of manufacturing defects.

Yes, all navigate products come with a warranty period of 180 days from the date of purchase. TNC Apply.

All navigate products have a size chart on the product page.

An official email will be sent to your email address from Navigate regarding your order details after placing the order.

After that you’ll get a ‘complete order’ status mail from Navigate after receiving the order.

We have made every effort to show you an accurate display of the colors of the items, but we cannot guarantee your computer’s/cell’s display is going to reflect that. We have taken care however to make sure all images are as accurate as possible. That’s why we are not to be blamed for inaccurate color display.